Right of withdrawal
We have a 14-day right of return and exchange from the time the parcel or pick-up order is picked up. The right to return mail order sales only applies to unused and salable products. During the return period, the consumer has the right to familiarize himself with the product and try it in the same way as he could when buying goods from a store. The consumer can also open the package to examine and try the goods without losing his right of withdrawal. However, he cannot put the stuff into use, i.e. make installations on the computer. The right of return never applies to e.g. an open computer program or game, an ink or toner cartridge, or another product that is sealed. The right of return also does not apply to the so-called hygiene products such as earphones or earbuds.